Frequently Asked Questions
Find answers to common questions about Modello digital products and services.
General Questions
Modello is a platform that provides digital products and hosting services. We offer self-hosted digital products (templates, e-books, code snippets, tools), managed hosting for applications, and full-service website development for Next.js projects.
Yes, all Modello digital products come with commercial licenses. You can use them for client projects, business websites, and commercial applications without additional licensing fees.
Self-hosted products: No ongoing updates - you receive the complete product at purchase.
Managed hosting & Full service: Updates are included based on your subscription period and service level.
Self-hosted: You download the digital product and have complete control - deploy it yourself.
Managed hosting: We deploy and host complete applications for you on our servers.
Full service: Custom Next.js website development built to your specifications.
Self-hosted products are designed to be fully customizable since you have access to all source code. Managed applications can be customized through admin dashboards. Full service projects are built to your exact specifications.
Yes, all web-based products are fully responsive and optimized for mobile, tablet, and desktop devices. They follow modern responsive design principles and work seamlessly across all screen sizes.
Billing & Licensing
We accept all major credit cards, PayPal, and various international payment methods through LemonSqueezy, our secure payment processor.
Due to the digital nature of our products, we generally do not offer refunds on purchases. However, there may be exceptions in certain circumstances.
See our refund policy for complete details.
Yes, you can purchase additional licenses for team members or multiple projects. Contact our sales team for volume discounts on bulk purchases.
Yes, we provide detailed invoices for all purchases. Business customers can also request quotes and purchase orders for accounting purposes.
Self-hosted: One-time purchases with no recurring fees.
Managed hosting: Monthly or annual subscription fees that include hosting, maintenance, and support.
Full service: Typically one-time payments with 1-year subscription for templates and optional maintenance plans for custom projects.
Products & Features
We offer website templates, e-books, code snippets, development tools, and complete applications. Our products primarily use Next.js, React, TypeScript, and Tailwind CSS for web-based solutions.
We offer managed hosting for forums, support systems, CRM sites, and other web applications that include backend functionality and databases. Each application comes fully deployed with admin access.
Yes, our products are designed to be extensible. You can integrate payment processors, email services, analytics, authentication providers, and other third-party services as needed.
Self-hosted products: Can be adapted to work with any database you prefer.
Managed applications: Use specific databases depending on the project requirements and cannot be changed.
Self-hosted: 15-30 minutes if you're familiar with the technology.
Managed hosting: 24-48 hours (handled by our team).
Full service: Custom timelines based on project scope.
Self-hosted: Complete source code, documentation, and setup instructions.
Managed hosting: Deployed application, admin access, hosting, and maintenance.
Full service: Custom development, deployment, and optional ongoing support.
Support & Help
Start by checking our documentation and FAQ. If you can't find the answer, email us at support@modello.com
We typically respond within 24 hours.
Yes, we provide email support for setup questions and issues. For managed hosting customers, we handle the entire setup process. Self-hosted customers get detailed documentation and email support.
We provide guidance on basic customizations via email support. For extensive custom development work, we offer full service development. Contact us to discuss your specific needs and get a quote.