LemonSqueezy Guide
Complete guide to purchasing, downloading, and managing your Modello templates through LemonSqueezy.
Overview
Modello uses LemonSqueezy as our secure e-commerce platform for all template purchases and customer management. LemonSqueezy provides a professional, secure, and user-friendly experience for purchasing and managing your digital products.
Why LemonSqueezy?
- Secure payment processing with industry-standard encryption
- Automatic VAT/tax handling for global customers
- Instant digital product delivery
- Professional customer portal for managing purchases
- 24/7 payment processing and support
- Multiple payment methods including cards, PayPal, and more
Purchasing Templates
Purchasing templates from Modello is straightforward and secure. All transactions are processed through LemonSqueezy's secure checkout system.
Checkout Process
Here's what to expect during the checkout process:
Step-by-Step Checkout
- Browse and select your desired template on our website
- Click "Buy Now" to proceed to checkout
- You'll be redirected to LemonSqueezy's secure checkout page
- Enter your email address and billing information
- Choose your preferred payment method
- Review your order and complete the purchase
- Receive instant confirmation and download access via email
Payment Methods
LemonSqueezy accepts various payment methods for your convenience:
Accepted Payment Methods
- Credit Cards (Visa, Mastercard, American Express)
- Debit Cards
- PayPal
- Apple Pay
- Google Pay
- Bank transfers (select regions)
Security Features
- SSL encryption for all transactions
- PCI DSS compliant payment processing
- Fraud detection and prevention
- Secure customer data handling
- GDPR compliant data processing
Downloading Your Digital Products
After completing your purchase, you'll receive immediate access to download your digital products. Here's how the download process works:
Download Process
- Instant Email Delivery: Within 5-10 minutes of purchase, you'll receive a confirmation email with download links
- Secure Download Links: Click the download link in your email to access your digital products
- ZIP File Format: Digital products are delivered as ZIP files containing all necessary files
- Multiple Downloads: You can re-download your digital products anytime from your customer portal
Download Troubleshooting
If you don't receive your download email:
- Check your spam/junk folder
- Verify the email address used during purchase
- Wait up to 15 minutes for delivery
- Access your customer portal for direct downloads
- Contact our support team if issues persist
Customer Portal
LemonSqueezy provides a comprehensive customer portal where you can manage all your purchases, downloads, and account settings. Access your portal through the link provided in your purchase confirmation email.
Managing Your Orders
Your customer portal provides complete order management capabilities:
Order History
- View all past purchases
- Download receipts and invoices
- Track order status
- Access purchase dates and details
Download Management
- Re-download digital products anytime
- Access updated versions
- Download from any device
- No download limits or expiration
Billing & Subscriptions
Manage your billing information and any subscription services:
Billing Features
- Update payment methods
- Change billing address
- View payment history
- Download tax documents
- Manage subscription renewals (if applicable)
- Cancel or modify subscriptions
Account Management
Your LemonSqueezy account provides various management options:
Account Settings
- Update email address
- Change password
- Manage notification preferences
- Set communication preferences
- Update personal information
Privacy & Security
- Two-factor authentication
- Login activity monitoring
- Data export options
- Account deletion requests
- Privacy settings management
Common Issues
Here are solutions to common issues you might encounter:
Payment Issues
- Card Declined: Check with your bank, try a different card, or use PayPal
- Payment Processing: Wait a few minutes and check your email for confirmation
- VAT/Tax Questions: LemonSqueezy automatically calculates taxes based on your location
Download Problems
- Missing Email: Check spam folder, verify email address, wait up to 15 minutes
- Broken Download Link: Try accessing your customer portal directly
- Corrupted Files: Re-download from your customer portal
Account Access
- Can't Access Portal: Use the email address from your original purchase
- Forgot Password: Use the password reset option on the login page
- Email Changed: Contact support to update your account email
Refunds & Returns
- Refund Policy: Check our refund policy for eligible return conditions
- Request Refund: Contact support or use the refund option in your customer portal
- Processing Time: Refunds typically process within 5-10 business days
Need Additional Help?
For LemonSqueezy platform-specific issues, you can contact LemonSqueezy support directly. For Modello product questions or general assistance, reach out to our support team.