Get Help & Support
We're here to help you succeed with Modello products and services.
Getting Help
Whether you're having technical issues, need setup assistance, or have questions about our products, we're here to help. Our support team is committed to providing you with the assistance you need to succeed.
For the fastest resolution, check our FAQ section and troubleshooting guide first.
Support Channels
Our primary support channel. We typically respond within 24-48 hours. Managed hosting and full service customers receive priority support.
Use our contact form for general inquiries, sales questions, or when you prefer a structured format.
Before Contacting Support
To help us provide you with the best possible assistance, please try these steps first:
- • Review the getting started guide
- • Check the FAQ section
- • Look through the troubleshooting guide
What to Include in Your Support Request
The more information you provide, the faster we can help you resolve your issue:
Product Information
Which product or service you're having issues with
Detailed Description
What you were trying to do and what happened instead
Steps to Reproduce
Step-by-step instructions to recreate the issue
Environment Details
Browser, operating system, Node.js version (if applicable)
Error Messages
Any error messages or console logs (screenshots are helpful)